Shipping & Refund Policy

Thanks for shopping at Hollaface.
If you are not entirely satisfied with your purchase, we're here to help.

Order Cancellation

Please write to us at info@hollaface.com or whatsapp us at +603-8408 1957 should you want to cancel your order. Order cancellation must be done within 2 hours after order is placed.

Returns

You have [7] calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds
For cancellation order, You will receive the credit within a certain amount of days, depending on your bank issuer's policies.

For return order, once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your method of payment. 

Shipping
Shipping will begin in 1 to 3 business days. 

You shall expect to receive your order within 5-7 business days after shipping day. However due to many variables you shall allow for your order/s to arrive within 28 business days.

Pandemic Situation Circumstances: please expect delay in delivery.

Standard Shipping Charges (4-10 working days) ($SGD)

Singapore : $3 | Promo rate: $2 | Free Shipping above $30

United States : $30 Promo rates: $25 | Free Shipping above $100

Australia & New Zealand : $30 Promo rates: $25 | Free Shipping above $100

*all charges will be in SGD however your card provider will charge you in your default card currency - all additional charges i.e currency exchange rates and transactional fees etc will depend on your card provider. 

Shipping Provider

We use multiple courier service providers and may change from time to time, we reserve the rights to change to any service provider without prior notice.

Contact Us
If you have any questions contact us at info@hollaface.com

Tracking
Tracking reference number will be sent to your email address or your mobile number. Please ensure you provide the correct email address and mobile number during checkout.